The controller of the personal data processed through this website is the service provider Serenity Wellness & Spa at the InterContinental Ljubljana hotel, Slovenska cesta 59, 1000 Ljubljana.

When you use the contact form, we may collect the following data:

◇ your full name,
◇ your phone number,
◇ your email address,
◇ the selected area or service,
◇ your preferred date and time,
◇ the number of people,
◇ the content of your message,
◇ your chosen method of contact,
◇ technical data required for the secure operation of the website.

We use personal data to:
◇ handle your enquiry,
◇ check availability,
◇ communicate about a booking or service,
◇ prepare a response or an offer,
◇ carry out the agreed service,
◇ ensure the secure and correct operation of the website,
◇ comply with legal obligations.

We do not use the data you submit through the contact form for direct marketing without your separate consent.

We process the data you submit through the contact form in order to take steps at your request prior to entering into an agreement, or on the basis of our legitimate interest in responding to your question. Where consent is required for a particular processing operation, we process the data on the basis of your consent.

We keep data for as long as necessary to handle your enquiry, carry out the agreed service and meet legal obligations.

Personal data may be accessed by authorised employees and contractors who manage the website, communication, bookings or other support services. External providers may process the data only in accordance with our instructions and applicable law.

If a particular service provider processes personal data outside the European Economic Area, an appropriate legal basis and an adequate level of data protection must be ensured for the transfer.

The website may use essential cookies for correct operation and, with your consent, analytics or marketing cookies. Details of the cookies used, their purpose and their duration are set out in the cookie policy.

In accordance with applicable law, you may request:
◇ access to your personal data,
◇ correction of inaccurate or incomplete data,
◇ erasure of data,
◇ restriction of processing,
◇ objection to processing,
◇ data portability, where the conditions for it are met,
◇ withdrawal of consent, where processing is based on consent.

You can send your request to info@serenity.si or to another official data-protection contact once it has been confirmed.

If you believe your personal data is being processed contrary to the regulations, you may lodge a complaint with the Information Commissioner of the Republic of Slovenia.

We use appropriate technical and organisational measures to protect personal data. Even so, no method of transmission or electronic storage can guarantee complete security.